The guides below walk through the process of adding/updating your Exchange Online account for common devices and mail clients.   

   Windows

   MacOS

   Phones and Tablets

Access your email from any web browser by visiting https://outlook.office365.com.  

Outlook on the Web

If you use an OHSU-managed computer, you may want to update to Office 2021 using the Software Center, before adding your OSU email account.

  1. Close all office applications.
  2. Open Software Center, which is located on your desktop, or start to type "Software Center" into the windows search bar next to the start button icon.
  3. Click on "Applications," click on "Office 2021," then click on "Install". This will take 10-20min; you can use non-office applications while it's installed.

Windows

  1. Open the Outlook application.  If this is the first time launching Outlook, you will automatically be prompted to enter your email address.  If this is not your first time opening Outlook, select Add Account available under the File –> Account Settings menu.
  2. In the Email address box, enter your username in the format: username@oregonstate.edu
  3. Click Connect
  4. You should see "Account successfully added"; click Done
  5. Outlook may take a few minutes to start up the first time

1.  Open the Outlook application.  If this is the first time launching Outlook, you will automatically be prompted to enter your email address.  If this is not your first time opening Outlook, select Add Account available under the File –> Account Settings menu.

2.  Enter your email address in the username@oregonstate.edu format, then click Connect.

3.  Click on Exchange as your account type

4.  Enter your OSU Login password, then click OK

5.  You may be redirected to the OSU Federated Login page.  The Username should be entered as username@oregonstate.edu.  Enter your OSU Login password in the following Password field, then click Sign In.

6.  Click OK to complete the account setup wizard.

1.  Open the Outlook 2016 application. 

2.  Select Add Account under the File –> Account Settings menu.

3.  Choose to add an E-Mail Account.  Enter your OSU account information.  The E-mail Address should be entered in the username@oregonstate.edu format.  Enter your OSU Login password in the Password fields, then click Next.

  • Please note, using firstname.lastname@oregonstate.edu when setting up your account may result in errors.  Enter your email address in the username@oregonstate.edu format.
  • If prompted, Allow Outlook to auto discover the server settings and check the box for Don't ask me about this website again.
  • You may be redirected to the OSU Federated Login page.  The Username should be entered as username@oregonstate.edu.  Enter your OSU Login password in the following Password field, then click Sign In.

5.  Click Finish to complete the account setup wizard.

MacOS

1.  Open the Microsoft Outlook application.

2.  If this is your first time launching Outlook, you’ll receive a prompt to enter your email address.  Enter your OSU email address in the username@oregonstate.edu format. 

  • You may be redirected to the OSU Federated Login page.  The Username should be entered as username@oregonstate.edu.  Enter your OSU Login password in the following Password field, then click Sign In.
  • You can also add accounts from the Outlook –> Preferences –> Accounts menu.
    • On the Exchange account settings screen, enter the following information:

  Method: Username and Password
  Email Address: username@oregonstate.edu
  Domain\username: username
  Password: OSU Login password

3.  Your Exchange Online account is now added to the Outlook mail client.  Click the Done button to exit the account setup wizard.

1.  Open the Mail application

2.  From the Mail menu, select Add Account...

3.  Choose Exchange as the account provider, then click Continue.

4.  Enter your full name, and your OSU email address in the username@oregonstate.edu format. Then click Sign In.

5.  Choose the Sign In button. 

6.  You may be redirected to the OSU Federated Login page.  The Username should be entered as username@oregonstate.edu.  Enter your OSU Login password in the following Password field, then click Sign In.

7.  Select the content you’d like to sync with your Mail client, then click Done

You’ve successfully added your Exchange Online account to your Apple Mail client.

Phones and Tablets - Android

The Outlook app is more feature-rich than the default Gmail app, and will offer an interface and experience more consistent with the Outlook for web and desktop Outlook applications.


Setup a New Microsoft Outlook App

1.  Install the Microsoft Outlook app from the Play Store.

2.  Open the Microsoft Outlook app, and tap Add Account.

3.  On the Add Account screen, enter your OSU email address in the username@oregonstate.edu format. Then tap Continue.  

  • Your device may find existing Email accounts on your device. If your OSU email account is among these accounts, ensure the account is checked, then tap Continue.

4.  You will be redirected to the OSU login screen. Enter your password. 

5.  If you are prompted to add another account, tap Maybe Later. Outlook will now sync your Inbox.

You have successfully added your Exchange Online Account.  Note: it may take a few moments for your emails to download.
 

Some Android devices may have slightly different menus and settings when adding an Exchange account.  However, in general the process should be similar to follow the steps outlined here.  Some Android devices have not been able to successfully configure email through the default mail app and have chosen to use the free Microsoft Outlook app instead.

Setup a New Default Mail App

1.  Open the Settings app on your Android device.

2.  Scroll down and tap on the Accounts settings option (this may be named Accounts & sync on some versions of Android).

3.  Tap the Add account option.

4.  From the list of account types, select Exchange (this may be named Corporate or Exchange ActiveSync on some versions of Android). 

5.  Enter your OSU email address in the username@oregonstate.edu format, then tap Next.

8.  You may receive a Microsoft Permission requested message, tap Accept

9.  You may receive a Redirect Request prompting for permission to send account info to autodiscover.oregonstate.edu, tap OK.

8.  You may be asked to accept a Privacy Policy, if so tap Agree

9.  Account configuration should be completed automatically.  Tap Next to continue.

10.  You may receive a Remote Security Administration request, if so, tap OK.   To allow remote security features, scrolling down to and tapping Activate under Activate device admin app.  Please note, OSU does not leverage remove security features. 

  • Selecting Cancel on this prompt exits the setup process. 

11.  The account name will default as username@oregonstate.edu.  You may optionally change the account name.  Tap Next to complete the setup process.

You have successfully added your Exchange Online email and calendar account to your Android device.  

Phones and Tablets - Apple iOS

The Outlook app is more feature rich than the default iOS Mail app, and will offer an interface and experience more consistent with the Outlook for Web and desktop Outlook applications.  

Setup a New Microsoft Outlook App

1.  Install the Microsoft Outlook app from the App Store, then open it.

2.  Enter your OSU email address in the username@oregonstate.edu format, then tap Add Account.

3.  You will be redirected to the OSU login screen. Enter your password. 

4.  Click Maybe Later to proceed to your inbox.

You’ve successfully added your Exchange Online Account.  Note: it may take a few moments for your emails to download.

These steps were created in iOS 15.4.1. Ensure your iPhone or iPad device is connected to WIFI before proceeding.

Setup New Default Mail App

1.  Open the Settings app and tap Mail

2.  Tap AccountsAdd Account

3.  Tap the Microsoft Exchange option.

4.  In the Email field, enter your OSU email address in the username@oregonstate.edu format. In the Description field, enter Exchange, then tap Next.

5.  You’ll receive a prompt asking if you’d like to sign in to your Exchange account using Microsoft.  Tap the Sign In option.

6.  You will be redirected to the OSU login screen. Enter your password. 

7.  You will be asked to choose which items you’d like to sync with your device.  The recommended method is leaving all toggles switched On, but at least select Mail.  When you have finished adjusting your sync settings, tap Save.

You have successfully added your Exchange Online account to your iOS device.